Contacting a Patient at Hyde Park

We know you'll want to keep in touch with loved ones during treatment to check in and learn about their progress; it's normal to be excited about the positive changes your loved one is making.

Contacting a patient

Your loved one is entering an exciting time, so it's natural that you'll want to hear all the details about her treatment. However, we at Hyde Park carefully limit all outside communication for our patients to ensure they aren't triggered into a mindset that can undo all of the hard work they've done in our care.

In addition to your involvement in family therapy or our intensive family weekend, there are a few other ways for you to keep in touch responsibly.

Release Form

When your loved one arrives at Hyde Park, she will be asked to sign a release form so your family can stay in the loop. If the patient does not complete this release, you will be unable to receive updates on her progress or contact her personally until she's discharged from the facility.

Please discuss this release form with your loved one before she leaves for treatment so everyone in your family core can be on the same page with their expectations for communication during the loved one's course of care.

Contacting Family

Patients are allowed to contact family and friends after their first week of treatment. This contact will depend on the patient's progress and her primary therapist's recommendation.

There are three ways to communicate with your loved one:

  • Phone
  • Email
  • Skype

If you're unsure how these options will fit with your family's needs, or if you have any other questions about communicating with your loved one during her treatment, please feel welcome to reach out to us.