Contacting a Patient at Spring Hill

We know you'll want to keep in touch with loved ones during treatment to check in and learn about their progress; it's normal to be excited about the positive changes your loved one is making.

Contacting a patient

Here are a few things you should know about contacting a patient during treatment:

Release Form

When patients arrive at Spring Hill, they will have to sign a release form in order for loved ones to be updated about their treatment process. If patients do not sign the release, we cannot share any treatment information with friends or family members or allow patient contact with loved ones. This helps to protect patient privacy. You may find it helpful to chat with your loved one prior to treatment so they understand the importance of signing this release.

Phone Calls

At the discretion of the treatment team, patients will be able to call family in the evenings during a designated time. But keep in mind: our treatment specialists will need to ensure patients are focused on getting better and aren't distracted from their recovery goals. Contact may be limited during the first week or so of treatment. As patients advance in treatment, they will be allowed more contact with family, and family visitation can be arranged.

Families will be able to stay in touch with their loved ones through the weekly family therapy sessions as well.


Patients will be allowed to write and send letters during their free time, so remind your loved one to bring supplies, including stamps. We will ship letters directly from our center so you will receive them in a timely fashion.

We also encourage family and friends to send cards and letters to their loved one, which can be addressed to our facility. Letters may be addressed to the patient at:

250 Spring Hill Road
Ashby, MA 01431

Keep in mind that we must have patient consent to receive mail from friends and family. Patients will give consent to receive letters when they sign the release form upon arrival.