The Access Center is staffed 24/7 by Sunspire Health Care Advocates, all of whom are experienced in engaging patients, loved ones, and healthcare providers in important conversations about care decisions. Care Advocates include Master’s level clinicians, registered nurses and other behavioral health professionals.
“The first step towards receiving treatment for an addiction is the hardest, and because there is no ‘one size fits all’ approach to recovery, it can be even more challenging, overwhelming, and even discouraging, to navigate the many complex options for care to ensure the decision suits the needs of the individual,” said Chris Diamond, Chief Executive Officer of Sunspire Health. “Individualized and evidence-based treatment provided by experienced behavioral health professionals provide patients with the best chances for long-term recovery. Sunspire’s new Access Center ensures a patient-centered approach to treatment that is informed by experts in the field starting with the very first step and continuing throughout the care process, helping us set the new standard for quality addiction treatment in the United States.”
Melissa Santarelli, Vice President of Patient Experience at Sunspire Health, added, “Our Care Advocates are able to facilitate immediate and confidential consultation to support callers and engage them in compassionate discussions to help determine appropriate next steps to access care. Discussions may include appropriate types of care, specialized care needs or potential barriers to treatment, among other topics, and might also engage a caller’s family or support system, when appropriate. Discussions can take place over the course of time to work through the best care decision. Our highest priority is to build trusting relationships with patients to ensure timely access to care, clinical excellence and an overall valuable experience starting with the initial call to the Access Center throughout their entire course of treatment with Sunspire Health.”
Addiction impacts people from all walks of life and Sunspire Health recognizes that everyone approaches this process with a different background, lifestyle and set of experiences. It is imperative to meet a broad range of patients at their point of need, and effective, long-term recovery requires an individualized approach to providing quality and evidence-based care.
To speak with a Sunspire Health Care Advocate, please call 1-877-200-4357.
About Sunspire Health
Sunspire Health is a nationwide network of accessible and affordable community-based addiction treatment facilities that offer personalized treatment plans for people of all walks of life, meeting them where they are and guiding them through recovery. Sunspire’s mission is to be a source of hope, knowledge, and support for people and their families affected by substance use disorders. Our vision is to change the course of the addiction crisis and set the standard for quality treatment in the United States. Our facilities offer an array of addiction recovery services across the United States and are able to provide the full spectrum of care including detox, residential and outpatient treatment programs in settings that are designed to promote healing. What distinguishes Sunspire Health facilities is that each one provides quality care for substance use and co-occurring mental health disorders from experts and specialists in the field of addiction medicine and mental health counseling provided in a location near you. Our treatment teams utilize the latest advances in addiction medicine and draw on therapeutic modalities that are evidence-based, meaning that extensive studies and research prove that these methods are effective at treating addiction. For additional information, please visit: https://sunspirehealth.com/